Help Centre
What do you need to get working?
88 answers across setup, campaigns, automation, integrations and billing.
New account? Start here.
Browse by topic
Most asked
Two ways to connect: Cloud API or CoexistenceOne replaces the WhatsApp Business app, the other runs alongside it.Why customers see only my number, not my business nameMeta does not review display names for Coexistence numbers.Get approved the first timeMost rejections are formatting, not content.Messages are not being deliveredWork down this list before assuming a platform fault.Two bills: ours and Meta'sVedLink charges for the platform; Meta charges per conversation.Test before you let it talk to customersA sandbox that runs the real agent with no messages sent and no records written.
Still stuck?
Four ways to reach a human or a deeper reference.
Email us
Send the number, the time and a screenshot. We will find it in the logs.
contact@vedlink-ai.comScreen share
Book a session and we will set it up on your own account with you.
Book a sessionIn-app guides
Step-by-step walkthroughs with screenshots, inside the product.
Open the appDeveloper docs
Endpoints, payloads and errors for the external API.
Read the docsNot a customer yet?
Everything in this Help Centre ships in the product, setup included. We will connect your number with you on a call.